Terms of Service

Terms of Service

Last updated: October 16, 2025

1. Acceptance of Terms

By accessing and using SoftwareLinkers' WhatsApp Business API services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

SoftwareLinkers provides WhatsApp Business API integration services that enable businesses to communicate with their customers through WhatsApp. Our services include:

  • WhatsApp API integration and management
  • Message sending and receiving capabilities
  • Automated responses and chatbot functionality
  • Analytics and reporting tools
  • Customer support and technical assistance

3. User Accounts

3.1 Account Registration

To use our services, you must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibilities

You are responsible for all activities that occur under your account. You agree to:

  • Provide accurate and truthful information
  • Maintain the security of your account
  • Notify us immediately of any unauthorized use
  • Use the services in compliance with applicable laws

4. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with WhatsApp's terms of service. Prohibited activities include:

  • Sending spam or unsolicited messages
  • Violating any applicable laws or regulations
  • Impersonating others or providing false information
  • Attempting to gain unauthorized access to our systems
  • Distributing malware or harmful content
  • Using the service for fraudulent purposes

5. WhatsApp Compliance

Our services are subject to WhatsApp's terms of service and policies. You agree to:

  • Comply with WhatsApp's Business Policy
  • Obtain proper opt-in consent from message recipients
  • Provide clear opt-out mechanisms
  • Respect message frequency limitations
  • Maintain accurate business information

6. Payment Terms

6.1 Fees

You agree to pay all fees associated with your use of our services. Pricing is available on our website and may be updated with notice.

6.2 Billing

Services are billed in advance on a monthly or annual basis, depending on your plan. Payment is due on the billing date specified in your account.

6.3 Late Payments

Late payments may result in service suspension or termination. We reserve the right to charge interest on overdue amounts.

7. Service Availability

While we strive for high availability, we do not guarantee uninterrupted service. Service may be temporarily unavailable due to maintenance, technical issues, or factors beyond our control.

8. Data and Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of information as outlined in our Privacy Policy.

9. Intellectual Property

All content, features, and functionality of our services are owned by SoftwareLinkers and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Limitation of Liability

To the maximum extent permitted by law, SoftwareLinkers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

11. Indemnification

You agree to indemnify and hold SoftwareLinkers harmless from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

12. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the services ceases immediately. We may terminate your account for violation of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through our website. Continued use of our services constitutes acceptance of the updated Terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: legal@softwarelinkers.in
  • Phone: +91 8920829432
  • Address: Vrindavan Garden Sahibabad, Ghaziabad Uttar Pradesh, India